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Self Service Portal

Engage your members, pensioners and other pension process participants where they are at.

Self Service Portal

Engage your members, pensioners and other pension process participants where they are at.

FundMaster Self Service portal is the one place where the varied participants of the pension process including members, pensioners, sponsors, third party service providers like agents, regulators and members of the public can interact and engage with the scheme administrator. Through the portal, members and others can manage their personal information, initiate withdrawals, make contributions, view balances, print statements, initiate claims, and follow up on the claims and many other services. The users of the portal communicate in real time through an integrated online ticketing system.

FundMaster Self Service portal is the one place where the varied participants of the pension process including members, pensioners, sponsors, third party service providers like agents, regulators and members of the public can interact and engage with the scheme administrator. Through the portal, members and others can manage their personal information, initiate withdrawals, make contributions, view balances, print statements, initiate claims, and follow up on the claims and many other services. The users of the portal communicate in real time through an integrated online ticketing system.

pension and retirement

Member Features

Scheme  Members are able to:

  • View and update personal details
  • Manage their beneficiaries
  • Initiate pre-exit withdrawals
  • View balances and request statements
  • Remit contributions via mobile money
  • Raise and close tickets
pension and retirement

Member Features

Scheme  Members are able to:

  • View and update personal details
  • Manage their beneficiaries
  • Initiate pre-exit withdrawals
  • View balances and request statements
  • Remit contributions via mobile money
  • Raise and close tickets
pension and retirement

Pensioners Features

Pensioners are able to:

  • View and update personal information
  • View and update beneficiaries
  • View payroll deductions
  • Submit Certificate of Existence (CoE)
  • Raise and close tickets

Pensioners Features

Pensioners are able to:

  • View and update personal information
  • View and update beneficiaries
  • View payroll deductions
  • Submit Certificate of Existence (CoE)
  • Raise and close tickets
pension and retirement
pension and retirement

Sponsor Features

Sponsors are able to:

  • View scheme members and their details
  • View members beneficiaries and their allocations
  • Update member and beneficiary details
  • Generate bills and view receipts
  • Manage claims
  • Raise, respond and close tickets
pension and retirement

Sponsor Features

Sponsors are able to:

  • View scheme members and their details
  • View members beneficiaries and their allocations
  • Update member and beneficiary details
  • Generate bills and view receipts
  • Manage claims
  • Raise, respond and close tickets

Smart Ticketing

Communication between the stakeholders has been made very easy and convenient. FundMaster has incorporated an online ticketing inside the portal which routes issues and responses in real time.

Smart Ticketing

Communication between the stakeholders has been made very easy and convenient. FundMaster has incorporated an online ticketing inside the portal which routes issues and responses in real time.

Certificate of Existence Using Selfie Authentication.

Register your pensioners once using a photo identification and a Selfie and use Selfie authentication to confirm liveness as often as necessary. Face detection and liveness checks can be used to confirm that a photo that has been uploaded by a pensioner is a real live person selfie. Selfie Authentication technology is integrated into FundMaster through the self-service portal to provide our customers and their pensioners a convenient method of confirming the liveness of the pensioners.

Certificate of Existence Using Selfie Authentication.

Register your pensioners once using a photo identification and a Selfie and use Selfie authentication to confirm liveness as often as necessary. Face detection and liveness checks can be used to confirm that a photo that has been uploaded by a pensioner is a real live person selfie. Selfie Authentication technology is integrated into FundMaster through the self-service portal to provide our customers and their pensioners a convenient method of confirming the liveness of the pensioners.

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