Over the years, I have come to appreciate that customer experience in technology is about much more than responding when something goes wrong. In pension technology, this matters even more. As technology partners supporting pension administrators, we may not always…
By Joseph Okuro, Head of HR & Administration Performance management is one of those HR functions I am deeply passionate about. For many organizations however, the playbook hasn’t changed in decades. You set targets at the beginning of the year,…
“There is no single African pension ecosystem. I know that may sound ironic, especially when we so often speak of ‘the African pension market’ as one, but hear me out…” At Systech, our greatest strength is not simply the pension…
We Have Been Celebrating the Wrong Number Late in 2025, in Kampala, some of the most powerful institutional investors on the continent gathered for the All-Africa Pension Summit. The headline was intoxicating. Africa’s pension funds now command somewhere between US$700…
Africa’s Pension System Was Built Around the Wrong Worker Walk through almost any African town before sunrise and the economy is already in motion. The market trader is arranging her stock. The boda boda rider is beginning his first trip…
For years, pension administration operated largely behind the scenes. Members contributed, received statements and waited for retirement. Today, that relationship is changing. Technology is bringing pensions closer to the people who depend on them, and raising the bar for what…
Behavioral finance research reveals a fundamental truth: people struggle to save for the future because the goal feels abstract. A study by the Global Financial Literacy Excellence Center highlights that interactive visualization tools significantly boost financial confidence and voluntary saving…
A thought-leadership series on the future of retirement outcomes across the continent For decades, Africa’s pension conversation has largely been framed around a familiar set of questions. How do we increase pension coverage? How do we grow contributions? How do…
As organizations grow, one challenge consistently rises to the surface: How do we scale while maintaining quality? For many leaders, this feels like a constant trade-off. Push for rapid growth, and quality seems to suffer. Focus exclusively on quality, and growth…
Ask an average African parent about generational wealth, and they will likely talk about land, livestock, or family businesses. But anyone who has navigated local land registries or inheritance disputes knows the bitter truth: physical assets often get locked in…
After more than two decades working in pension administration across Africa, one fundamental question keeps keeping me up at night: How many pension professionals truly understand both sides of the balance sheet; the assets and the liabilities? The answers I’ve…
There are rare moments when a publication transcends its pages and becomes a catalyst for an industry-wide movement. Across the African continent, that momentum is visibly gathering pace. Today, I am delighted to recognize the Public Officers’ Defined Contribution Pension…